Rethink
www.rethink.org/
Post Training Evaluation Form
Name: Anita Guru
Date: February 2010
Course: Customer Service Skills
Did the programme meet your expectations and if so how?
Yes, it helped delegates get a better understanding of the fundamentals of customer service. They were engaging in practical activities which helped reinforce learning.
Were there any objectives not fulfilled and if so what were they?
No, they were fulfilled.
What impact have you seen on your staff and/or business?
Staff are mindful of their behaviours and positive behaviours which help improve customer service
Would you recommend this session to a colleague?
Yes
Do you have any suggestions as to how we could improve our service?
None.
May we use your comments on our website?
Yes
Thank you for completing this form. If there is anything we can help with please contact us.