Micro-Net Maintenance
www.Micro-NetMaintenance.co.uk
Post Training Evaluation Form
Name: Stephen Baldry
Date: June 2008
Course: Customer Relationship Management
Did the programme meet your expectations and if so how?
Yes it proved to be extremely useful for the employee and the results have been noticed and commented on by customers as well.
Were there any objectives not fulfilled and if so what were they?
No, the primary aim of improving employee customer service was fulfilled
What impact have you seen on your staff and/or business?
Both the employee and myself have approached customers with more thought and consideration. This has been picked up by customers and commented on and has helped to build relationships between the employee and previously hostile customers!
Do you have any suggestions as to how we could improve our service?
Not really, it did everything it set out to do, has improved the employees approach and in conjunction with regular and ad-hoc appraisals has improved the employees’ general attitude and work ethic.
May we use your comments on our website?
Yes
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