Testimonials

Ansaback (call handling & answering service)

The training met the objectives we set by helping the team feel more confident in approaching and making their calls and in helping them improve how they explain to their potential clients how our company can help their business. Read more....

Call Connection (insurance call handling)

Darrington Training supplies one part of our accredited Talent Management Program … Feedback from the delegates is that they learn a huge amount about coaching the more challenging team members and about motivating those who aren’t currently performing to target. Read more....

Clyde & Co (international law firm)

The Trainees Review

I think the service from Darrington Training has been great. I really appreciate everything Alison has done for me as I feel more confident as a manager. I found the review and catch up over the phone after the initial training session particularly useful. I think this is one of many differentiating features of Darrington training. Read more....

The Managers Review

My assistant has seen a significant positive change to her confidence level. She is happy to address contentious issues which she would have deferred to me previously. She understands how to develop staff and how to structure their work to get the best out of them. My assistant definitely benefited from the follow up calls as it gave her focus after implementing the new techniques for a few weeks. Read more....

Copdock Mill (animal feed producers and suppliers)

Darrington Training has helped develop our internal customer services for our trade team and that of our retail stores. Read more....

Fuller Davies (high quality eco-friendly printers)

… by talking to the majority of the team before the training and reviewing them afterwards, everyone acknowledged what their involvement was which influenced their commitment to our end goal. The main differences that were seen and commented on by many in the team was about how much communication had improved between departments, … There were many individual successes as well. Read more....

Genevac Ltd (vacuum engineering equipment)

Darrington Training has provided our people with an excellent framework for communication that they can apply to their day-to-day interactions with customers and suppliers alike. Read more....

Genevac Ltd (vacuum engineering equipment)

Staff communication skills via telephone and e-mail have greatly improved ... Read more....

Interex (UK automotive & vehicle parts suppliers)

I think your work has been invaluable and I’ve been very impressed ... it’s exciting that the results of this have now started to show through.Read more....

MI Commerce (eCommerce software designers)

Working with Darrington Training has helped us to better work together as a management team... Read more....

Micro-Net Maintenance (comprehensive IT support and service)

My employee and myself have approached customers with more thought and consideration. This has been picked up by customers and commented on and has helped to build relationships between the employee and previously hostile customers... Read more....

National Open College Network

Your sessions raised a good degree of debate and a real commitment to taking further steps to bring this Customer Service approach into our own businesses. Read more....

PTC (The Professional Training Centre)

The course helped with identifying customer needs and expectations. It also allowed you to look at preparing and getting the pitch right. Read more....

PTC (The Professional Training Centre)

Exceeded my expectations, nice to be able to draw knowledge from your personal experiences to resolve any problems or to overcome barriers. Read more....

Rethink (Charity serving those with mental illness)

Staff are now mindful of their behaviours and positive behaviours which help improve customer service... Read more....

SAVO (Charity Sales & Marketing and Retailing courses)

The day was packed full. Very impressed with trainer. She gave everyone the opportunity to speak but kept on track... Read more....

Schumacher Cargo UK Ltd

If you are considering using Mrs Darrington of Darrington Training to look at training for you or your staff I could not recommend her highly enough and would be happy to give any references that you may require. I honestly thought that after 25 years in the Shipping/Freight business there was not much that anyone could do to change my way of doing things or make them better but Mrs Darrington has without doubt proved me very wrong. Read more....

Suffolk Chamber of Commerce

… I found Alison most helpful in being able to talk through some tricky areas. The discussions were invaluable to help me prepare for difficult conversations … Alison had experienced similar situations to me, understood my concerns and was able to give practical guidance and coaching to help me develop my own solutions. Read more....

Wateringwell (water cooler systems & drinks systems sales and service)

Darrington Training showed such commitment to my team and their training needs. It was a refreshing change to work with them... Read more....

West Suffolk College (NVQ Training and Assessment)

Thank you for your great training and input. We have all enjoyed it and I know the team has found it very beneficial... Read more....

Downloads

A very useful sheet with ten tips to improve your time management

Four ways to make selling less frightening! Sales tips to improve your confidence when selling