Since our downloadable articles and tips have become popular we have started to send out a short newsletter every month or two. Our aim is to help individuals, teams and managers achieve more results and it also helps us to keep in touch with people.

If you’d like to download our previous newsletters please click on the image and complete the form to start your download.

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Most of the files available require Adobe Acrobat Reader 4.05 or better.

May 2009

Business to business selling & Trouble getting hold of someone?

   please click on the image to open the download form

June 2009

3 Keys to Delivering Superb Customer Service.

   please click on the image to open the download form

August 2009

Why read this? Because this month I’m talking about the most common mistakes that must be avoided, when trying to sell your product or service to others.

   please click on the image to open the download form

October 2009

Qualities of Successful Leaders.

   please click on the image to open the download form

December 2009

This month I want to impart 2 useful pieces of information about customer service:
1. How you come across to your customer influences their spend and loyalty - even when you
     think they’re not looking!
2. Empathy will help you rapidly gain control when handling a difficult customer.

   please click on the image to open the download form