Since our downloadable articles and tips have become popular we have started to send out a short newsletter every month or two. Our aim is to help individuals, teams and managers achieve more results and it also helps us to keep in touch with people.
If you’d like to download our previous newsletters please click on the image and complete the form to start your download.
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Most of the files available require Adobe Acrobat Reader 4.05 or better.
Cold Calling with Confidence - part 1
please click on the image to open the download form
Gaining More Testimonials: how to increase that all important asset, the customer testimonial
Customer Relationship Management - part 3 of 3: The Importance of Customer Feeback, and how to use it
Customer Relationship Management - part 2 of 3: Maintaining Communication
Customer Relationship Management - part 1 of 3: Building Customer Relationships
This month I want to impart 2 useful pieces of information about customer service: 1. How you come across to your customer influences their spend and loyalty - even when you think they’re not looking! 2. Empathy will help you rapidly gain control when handling a difficult customer.
Qualities of Successful Leaders.
This month we're talking about the most common mistakes that must be avoided, when trying to sell your product or service to others.
3 Keys to Delivering Superb Customer Service.
Business to business selling & Trouble getting hold of someone?
Essentials of Performance Management
A free article to help you achieve better results by helping your people to do a good job
Top Ten Time Management Tips
A very useful sheet with ten tips to improve your time management
Selling Tips
Four ways to make selling less frightening! Sales tips to improve your confidence when selling
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