Darrington Training provides a tailored training service, offering reliability, experience, professionalism and increased sales.

Our business is committed to developing the best in all personnel within any organisation enabling them to excel in meeting the needs of their customers and impacting your Company’s bottom line.

Darrington Training believes that customer service is a value and a belief that can be taught and measured. What good is it to teach customer service skills to new employees when they don’t know the value these skills deliver? We often see staff become disillusioned and disengaged when dealing with customers, which often is associated with staff absenteeism, increased customer complaints, falling sales revenue, and high staff turnover.

How do your Managers control this situation? Darrington Training can show them how to Manage the Performance of their Team, set targets and give feedback, motivate and encourage everyone to be part of a high performing team. Turning round underperforming sales and customer service teams adds value to your company and will have a positive impact the bottom line. Additionally, Darrington Training can equip you with the skills necessary to help you retain and develop your most promising team members, and help everyone to enjoy their work.

We use a network of experienced trainers, adept in training and developing managers, and customer service staff. All are proficient with Belbins Team Roles, Situational Leadership II, Emotional Intelligence & Non Violent Communication.

All trainers used by Darrington Training not only have a proven track record in training but are proficient managers in their own right. The current team of trainers have backgrounds in retail management and management development, and also in international retail management.